Privacy Policy

Last updated: 30 April 2026

This privacy policy explains how Branchard Tree & Landscape Services ("we", "us", "our") collects, uses and protects information from visitors to this website and customers who get in touch.

Who we are

Branchard Tree & Landscape Services is a tree surgery and landscape services business based at 10 Baffin Cl, Rugby, CV22 6TW, United Kingdom. You can reach us at branchardtreeservices@gmail.com or 07511 208277.

What information we collect

When you submit our contact form or email us, we collect:

  • Your name
  • Your phone number
  • Your email address (if provided)
  • Your postcode
  • The service you're interested in
  • Any details you include in your message

When you visit this website, our hosting provider may automatically log standard server data (IP address, browser type, pages requested, timestamp) for security and debugging purposes. We do not run analytics that track individual visitors across the web.

How we use your information

  • To respond to your enquiry and provide a quote
  • To arrange and carry out work you've booked with us
  • To send written quotes, invoices and work-completion paperwork
  • To respond to follow-up questions or warranty claims

We do not sell, rent or share your information with third parties for marketing purposes.

Lawful basis for processing

Under UK GDPR, our lawful basis for processing your data is:

  • Consent when you submit our contact form or email us
  • Contract when you book work with us (necessary to deliver the service you've contracted)
  • Legitimate interest for limited operational purposes such as keeping records of completed jobs for warranty and insurance reasons

How long we keep your data

Enquiries that don't lead to a booking are deleted after 12 months. Customer records (jobs completed, written quotes, invoices) are kept for 7 years for tax and warranty purposes, then deleted.

Cookies

This site does not use tracking cookies or analytics cookies. The contact form submission service we use (Formsubmit) may set a brief technical cookie to manage submissions. Your browser may also store standard local settings unrelated to tracking.

Your rights under UK GDPR

You have the right to:

  • Request a copy of the personal data we hold about you
  • Ask us to correct inaccurate data
  • Ask us to delete your data (subject to legal retention obligations)
  • Object to or restrict processing
  • Lodge a complaint with the Information Commissioner's Office (ICO) if you believe we've mishandled your data

To exercise any of these rights, email branchardtreeservices@gmail.com.

Third parties we use

We use a small set of standard service providers to run the business:

  • Formsubmit: handles contact form submissions and forwards them to our email
  • Email provider: Google (Gmail) for our business email
  • Hosting provider: serves this website

These providers process data on our behalf under their own published privacy policies and applicable data-protection law.

Changes to this policy

We may update this policy from time to time. The most current version will always be on this page with the "Last updated" date at the top.

Contact

Questions about this policy or how we handle your data: email branchardtreeservices@gmail.com or call 07511 208277.